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Quality Policy

Our Quality Control Policy revolves around three main ingredients /main assets: our Customers, Services we offer, and our Products. Ensure that we always use only the very best, finest and freshest ingredients in all our products. Assure efficient and accurate monitoring of product safety and quality aspects so that to maintain the standards according to the set norms and guidelines.

Maintain a safe and sanitary work and retail environment. Ensure that the highest levels of hygiene are maintained at our production facilities and our bakery is in order to preclude chances of any contamination.

Return Policy

 1) Product will be liable for refund , if it gets lost during shipping or if it not received within 10 working days of placing the order (Saturday & Sunday excluded).
 2) Product will not be liable for refund if :
 A) Wrong address / incomplete address / wrong or incorrect pincode / wrong contact number is furnished by the customer .
 B) Wrong order is placed by the customer.
 C) If recipient refuses to accept the order .

Cancellation of Order

  • Order once placed and confirmed will not be cancelled. In case of bulk orders, telephonic verification will be done from our end and once the order is confirmed only then the payment can be done by the customer . After making the payment by customer , no cancellations will be entertained by us .
  • Any refund or cancellation is at sole discretion of Manohar Dairy & Restaurant .

Shipping Policy

  • All orders placed before 5 pm shall be processed for delivery in next 24-48 hours .
  • Any order placed on weekend i.e. Saturday or Sunday will be processed on Monday .
  • Shipping address , pin code , and contact information should be correct and complete , and delay in delivery due to incorrect /incomplete information furnished by customer would be sole responsibility of customer .
  • Shipping Charges :- 500 Gms : Rs 110, 1 Kg : Rs 170, 1.5 Kg : Rs 230, 2 Kg : Rs 290, 2.5 Kg : Rs 350, 3 Kg : Rs 410 (not applicable for shipping in Bhopal)
  • Shipping charges for product delivery in Bhopal : Rs. 80 per order